FAQs

Our teams are available on site from 7am onwards.

We are happy to do this if provided with full access details and a key. If you need us to keep a key overnight, please notify our head office first.

Yes, this will be agreed with both parties prior to any work.

We work to very high standards of professionalism, so you're guaranteed a top quality service. We're not a franchise, so all our full time and part time staff are directly employed - we never use agency staff. We provide a flexible, trustworthy, reliable service that's second to none.

No - we make an initial site visit so that we're aware of the whole job, and we take this into consideration when quoting. We'll continue to make visits until all of the work has been carried out in a timely fashion as agreed.

This is agreed prior to our starting work, and is normally calculated based on the square footage of your premises.

No, not if we have full key access to the property.

Ideally, we'd like you to let our head office know of any changes to arrangements at least seven days in advance, so that we can cancel or reschedule. If you cancel less than three days in advance, we'll make the following charges:

• Less than 24 hours notice 100% service charge
• Less than 72 hours notice 50% service charge

If, on arrival at your property, our team can't get in because you haven't made reasonable arrangements, we reserve the right to charge 100% of the service charge.

Yes, our staff will arrive at your premises in branded Puremaison uniforms, and have personal protection equipment to wear on site.

Each team has a supervisor who carries out spot checks, as well as monitoring tracers on vehicles. All teams work to an agreed timescale, which is checked each day.

This is negotiable, and would be pre-agreed before we start work.

We cover a wide area, which includes South Manchester, Chester, Crewe, Warrington and Knutsford.